At Decorsway, we strive to ensure your satisfaction with every purchase. Below is our comprehensive Return and Refund Policy designed to guide you through the process of returning or exchanging products.
1. Eligibility for Returns
- You may return or exchange any product purchased that was damaged or not as shown on our website within 7 days of the delivery date for a full refund.
- To be eligible for a return, the product must be:
- Unused
- In its original packaging
- In the same condition as received
2. Important Note
Please create a video of yourself opening the box for the first time. This video will be necessary to verify whether the product received was damaged.
3. Initiating a Return
- Contact Customer Support: Email our customer support team at support@decorsway.com .
- Provide:
- Your order details
- Reason for the return
- Supporting evidence (photos or videos) if the product is damaged or defective.
- Our customer support team will guide you through the return process and provide a Return Merchandise Authorization (RMA) number if necessary.
4. Returning the Product
- Once you receive the RMA number:
- Securely package the product.
- Ship the product back to us at the designated return address.
- We recommend using a trackable shipping method to ensure safe and timely delivery of your return.
5. Damaged or Defective Products
- If you receive a damaged or defective product, please contact our customer support team within 2 days of delivery.
- Supporting evidence (photos or videos) may be requested to assess the damage or defect.
- If confirmed, we will provide a replacement or issue a refund at our discretion.
6. Refund Processing
- Refunds will be processed within 3-5 business days after we receive and inspect your return.
- Refunds will be issued to the original method of payment. Please note that it may take additional time for the refund to appear on your statement.
7. Contact Us
Please create a video of yourself opening the box for the first time. This video will be necessary to verify whether the product received was damaged.
8. Policy Updates
This Return and Refund Policy is subject to change without prior notice. Please refer to the most recent version available on our website or contact us for updates.
9. Note
Due to its natural properties, slight variations in color may occur.
